Pengaruh Tangible, Reliability, Responsiveness, Assurance dan Emphaty Terhadap Kepuasan Pelanggan      Maxim Car Ojek Online pada Mitra Maxim. Reliability: Jurnal Ilmu Manajemen, [S. l.], v. 2, n. 2, p. 326–339, 2025. DOI: 10.55098/8gp8d345. Disponível em: https://journal.feb-uniyap.id/index.php/rjim/article/view/63.. Acesso em: 27 mar. 2026.